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Main » Support » Frequently Asked Questions |
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Below you will find answers to questions that are most often asked by our clients and website visitors. Please browse thru subjects for faster search. Q: I received my account information. What should I do next? A: Please login with the provided credentials at our website http://www.dotspeedy.com and verify the contact information for your domain, most importantly the domain name's administrative contact email address - this is the address we use to contact you and accept communications from you. Please note that you must keep the whois record for your domain name accurate. Inaccurate or incomplete contact data may result in cancellation of your domain name. For security purposes you are strongly encouraged to lock your domain name and change login password. Locking the domain prevents unauthorized domain transfer. Changing the initially provided password prevents unauthorized access to your domain name account in the event of interception of the email with your credentials being by a third party. Do not use simple passwords. We carry absolutely no responsibility for lost or stolen passwords - please keep your credentials in a safe place. Please note that once you changed the password to a new one, the previous password becomes invalid immediately. Q: I did not receive my account information. A: We provide our customers with username and password to manage their domain name via email to the email address we have in the whois record on file with us. If you are our customer and you still did not receive your login and password: 1. First, please check spam filters at your email service provider, some of the mail is filtered out by such programs. It is you responsbility to ensure that mail from dotspeedy.com is allowed by your server. We will not follow on any automated spam-filtering software requests to confirm our address by clicking on any links of following any other confirmation procedures. 2. Second, if you are still unable to find your welcome email, please email us with request to resend such information. Please whitelist or otherwise ensure receipt of mail from @dotspeedy.com address. Please also note that you should send us email from the address listed in your domain name's whois information. Q: I believe there may be a chance that my password has been compromised. A: You should immediately visit our website http://www.dotspeedy.com, login as a client to your account and change password online. Please keep your login and password in a safe place. For security purposes you should change your password once you have received it from us. Q: I can't login to manage my domain due to incorrect password. A: Try to login again using the login name and password we sent you by email. If you still can't login please contact us at service-at-dotspeedy-dot-com with such request. Please note, that you must send us email from the address listed in your domain name whois record. Q: I forgot the credentials you sent to me. What should I do? A: Please contact us at service-at-dotspeedy-dot-com with such request and we will generate new password and send it to you by email. Please note that you must send us email from the address listed in your domain name whois record. Q: The whois information about my domain is incorrect. How do I modify the whois information for my domain name? A: To modify the whois information, you can login on our website at http://www.dotspeedy.com and change whois information online. Please note that inaccurate or incomplete contact data constitutes breach of contract and may result in the cancellation of your domain name. Q: How do I transfer a domain name from DotSpeedy? A: Per ICANN-mandated industry-wide policy, domain names can not be transferred within the first 60 days following their registration or transfer from another registrar. This is specified in the ICANN's Transfer policy, which is available at: http://www.icann.org/transfers/policy-12jul04.htm (section 3). You may transfer your domain name out after this 60-day period. In order for domain name transfer to succeed, you must first unlock your domain via domain management interface. Then you should initiate transfer at the gaining registrar. Q: I did not find answer to my question. A: Please email us and we will take care of your issue promptly. Send an email message to us at: service-at-dotspeedy-dot-com |
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